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When you have any questions about Cozlink, please contact us. We will reply to you as soon as possible.
Please check if an error message displays after you enter your registered email address/member ID and password.
If yes, please check your email address/member ID and password to make sure you have entered them correctly without any space.
If no, please try to change another browser or computer, or deleting the cookies of your browser, then trying again.
You can Contact Customer Service Center in case you forget your email address, please provide us as much information as possible. For example, your order number, your name, phone number and so on.
Sometimes, we may phone you to double check or may ask the applicant for some personal information such as the proof of your billing address. Please understand that is because we need to make sure the applicant is the real Cozlink account holder. Please be assured that your Cozlink account is well- protected by Cozlink.
If you can't find the items you want on our website by using keyword search, you may view category, or send email to Cozlink at firstname.lastname@example.org with detailed descriptions for what you would like to buy.
Finally: If you are decided on the item to purchase, you can click “Add to Cart”.
Cozlink give important product information in the Description.
Check product Specifics for information such as parameters, applications and compatible.
B. Check the price, quantity requirement and shipping cost
Please note that sometimes you must make selections when placing an order.
For example, when you add a transceiver to your cart, before you continue, you must specify the brand, application and wavelength you want.
If it does not meet your needs, you should click "contact us" to let us know about what you want.
Type of card used:Please make sure your card is either Visa or MasterCard debit card.
Card validity and limit: your card may have expired or your payment has exceeded the card limit on your credit card.
If your card payment has failed, please follow the suggestions listed below, and note the error code shown:
|Error Code||Reason||Suggested Action|
|IPAY_RS_10001_2606||Your card has been restricted by your bank or agency.||Please make sure you are using a valid card, or contact your card issuer. You can also try another form of payment.|
|IPAY_RS_10001_2616||There are insufficient funds in your account.||Please make sure there is enough money in your account, or try another form of payment.|
|IPAY_RS_10001_2618||Your bank or agency considered the payment an unauthorized transaction.||Please contact your card issuer.|
|IPAY_RS_10001_2621||Your bank or agency declined your payment.||Please contact your card issuer.|
|IPAY_RS_10001_2626||Order amount exceeds the credit limit.||Please check and try again, or you can change to another card with higher limit.|
|IPAY_RS_10001_2906||Your bank or agency declined your payment.||Please make sure the card information you entered is right and you are using a valid card, or you can contact your card issuer.|
|IPAY_RS_10001_2911||Your bank or agency considered the payment a fraudulent transaction.||Please contact your card issuer.|
|IPAY_RS_10001_2911||You card issuer declined your payment because of high frequency of payment via your card.||Please contact your card issuer or use another form of payment.|
Under specific conditions, if payment has been deducted, the refund will be made to your original account within 3-5 working days.
T/T stands for telegraphic transfer, a form of bank transfer.
Telegraphic transfer or telex transfer, often abbreviated to TT, is a historic term used to refer to an electronic means of transferring funds. A transfer charge is often charged by the sending bank and in some cases by the receiving bank. On Cozlink.com, it is safe to use TT payment.
Our PayPal account is: email@example.com.
You can complete your payment through your PayPal account.
Notice: Customers who choose this way need to be responsible for all handing fee 4%-5% of the total amount, but at the same time, you have the protection of the transaction
Beneficiary Bank Name: HSBC Hong Kong
Beneficiary A/C Name: Anxun International Limited
Beneficiary A/C NO: 098-366123-838
SWIFT Address: HSBCHKHHHKH
Beneficiary Bank Address: 1 Queen's Road Central, Hong Kong
Our Company Address: SEA MEADOW HSE TORTOLA VIRGIN ISLANDS (BRITISH)
Please send us the T/T payment information of the date and invoice number by the following email or phone number.
Email to: Service@cozlink.com Call to: +86-755-21613334
|Shipping company||Estimated delivery time|
|DHL||Within 2-4business days|
|Fedex||Within 2-7business days|
|UPS||Within 3-6 business days|
|TNT||Within 4-6 business days|
|EMS||Within 7-15 business days|
|AirMail||Within 8-30 business days|
Note: The time may be due to customs check product, inspection delay. (Exporting country customs, importing countries customs, transit customs delays are possible.)
Shipping costs depend on the dimension or the weight of items, as well as the shipping method chosen. The prices displayed on product information pages do not include shipping costs.
The shipping cost will display on product information pages. If any questions about shipping fee list, you are welcomed to contact our sales.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be before item's arrival at your customs location.
Returns and refunds are classified by the following categories:
A representative will review the order and respond within 24 hours.
OEM is the abbreviation of “Original Equipment Manufacturer”. It means the brand companies commissioned by other companies for processing production to reduce costs and to seize the market quickly. And the brand companies will provide the design parameters and technical equipment support to these companies for requirement of products quality, specification and model and so on. Finally, these products will be labeled with the logo of brand companies and be sold.
We have our own factory and uses automated production equipment. We grasp core technology that are able to provide customers large quantities of products. Welcome to contact us for OEM service.
PS: If you need ODM, Cozlink also can help you. Welcome to contact us.